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Table 2 Percent of ANC clients that reported each type of complaint by country

From: Clinical and perceived quality of care for maternal, neonatal and antenatal care in Kenya and Namibia: the service provision assessment

Complaint Indicators Kenya (N = 1445) Namibia (N = 880)
Time had to wait 57.78 % 40.11 %
Ability to discuss problems/concerns 8.30 % 8.64 %
Amount of explanation for problem/treatment 8.37 % 9.09 %
Quality of exam 5.33 % 5.34 %
Visual privacy 4.98 % 2.39 %
Auditory Privacy 4.98 % 2.50 %
Availability of medicines 19.10 % 6.93 %
Hours of service 13.56 % 8.98 %
Days of service 8.17 % 9.43 %
Staff treatment of client 7.68 % 12.61 %
Cost 6.44 % 7.84 %
Cleanliness of facility 16.19 % 2.05 %