Table 8 Distribution of levels of satisfaction among women who received CAC services at public health facilities of East Showa Zone, Oromia, Ethiopia, from March 1 to July 31, 2020 (n = 900)
S. No. | Parameters | Level of satisfaction | ||||
|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | ||
1 | Friendly and courteous manner of service provision | 1.8 | 2.6 | 15.2 | 39.1 | 41.2 |
2 | Simplicity of provider’s information | 0.6 | 2.2 | 10.8 | 42.9 | 43.5 |
3 | Encouragement of clients to express problems and concerns | 0.4 | 2.6 | 15.9 | 38.1 | 43.0 |
4 | Giving chances for clients to raise questions on procedures | 0.6 | 2.2 | 15.2 | 40.2 | 41.8 |
5 | Respect to the client’s concern | 1.2 | 1.9 | 13.8 | 39.0 | 44.1 |
6 | Sufficiency of information delivered to the clients | 0.7 | 1.3 | 12.8 | 38.7 | 46.5 |
7 | Ensuring client’s privacy | 0.8 | 3.4 | 15.7 | 30.7 | 49.4 |
8 | Ensuring confidentiality of client’s information | 0.4 | 3.9 | 15.6 | 31.8 | 48.3 |
9 | Fulfillments of required medical equipment | 2.3 | 3.1 | 18.3 | 34.8 | 41.5 |
10 | Provider’s confidence in managing the procedures | 0.6 | 2.4 | 10.9 | 36.3 | 49.8 |
11 | Proper management of pain | 0.3 | 4.1 | 13.7 | 34.0 | 47.9 |
12 | Continuality of service procedures | 0.2 | 3.7 | 16.7 | 35.8 | 43.6 |
13 | Availability of important medications | 4.0 | 5.9 | 15.4 | 36.0 | 38.7 |
14 | Provision of counseling on contraceptive methods | 1.0 | 2.1 | 10.1 | 37.8 | 49.0 |
15 | Provision of appointment on follow-up care | 0.1 | 1.2 | 9.0 | 37.5 | 52.2 |