Table 9 Individual- and facility-level factors associated with women’s satisfaction with CAC provided at public health facilities of East Showa Zone, Oromia, Ethiopia, from March 1 to July 31, 2020

Women’s education (n = 894)

 No education

Ref

Ref

 Primary

0.68 [0.37, 1.25]

0.68 [0.38, 1.27]

 Secondary

0.77 [0.42, 1.40]

0.77 [0.42, 1.40]

 Higher

0.45 [0.21, 0.99]*

0.45 [0.21, 0.99]*

Gestational age (n = 894)

 Less than 12 weeks

Ref

Ref

 12 to 28 weeks

2.16 [1.08, 4.33]*

2.07 [1.03, 4.15]*

Procedure outcome (n = 858)

 Improved

2.07 [1.08, 3.97]*

2.09 [1.09, 4.15]*

 Complicated

Ref

Ref

Provider’s age (n = 875)

 Less than 35 years

8.11 [3.44, 19.08]**

8.58 [3.66, 20.12]***

 35 years and older

Ref

Ref

Profession (n = 882)

 Midwife

Ref

Ref

 Nurse

2.94 [1.48, 5.84]**

2.96 [1.49, 5.87]**

 Health officer

2.55 [1.02, 6.41]*

2.65 [1.05, 6.64]*

Years of experience in CAC (n = 882)

 1 to 2 years

Ref

Ref

 3 to 5 years

0.42 [0.21, 0.85]*

0.46 [0.23, 0.92]*

 6 to 10 years

0.12 [0.05, 0.26]***

0.12 [0.05, 0.26]***

Service availability (n = 900)

 < 75% available

Ref

 ≥ 75% available

0.31 [0.07, 1.38]

Facility readiness by basic amenities (n = 900)

 < 75% available

Ref

Ref

 ≥ 75% available

0.13 [0.02, 0.89]*

0.23 [0.03, 2.06]

Facility readiness by availability of medicines (n = 900)

 < 75% available

Ref

Ref

 ≥ 75% available

3.62 [1.02, 12.87]*

4.34 [1.06, 18.20]*

Random effect

 ICC/PCV

51.93%

49.38%

43.68%

43.11%

 PCV

Ref

9.67%

28.19%

29.86%